topic Website and app pointless in EE app and website

Website and app pointless

Trigman79 — Mon, 16 Jun 2025 07:43:15 GMT

I am trying to add additional product to my contract but every time I click on additional new line option, it takes me to new page but as soon as I select something it takes me back to the upgrade/additional new line page. Both website and app. 13yrs I've been with EE and honestly thinking of paying of contracts early just to get out.

Re: Website and app pointless

Northerner — Mon, 16 Jun 2025 09:19:53 GMT

Hi @Trigman79

You may not be eligible.

Have you spoken to EE CS on 150. I would suggest you speak to them about your options.

Thanks

Re: Website and app pointless

Leanne_T — Mon, 16 Jun 2025 10:52:53 GMT

Morning @Trigman79

Thanks for coming to the community 🙂

If you're getting the same happen using the website and EE app, please call us as @Northerner has suggested. The team can check eligibility for the additional contract and run through your options with you.

Let us know how you get on.

Leanne.