https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-broadband-to-account/m-p/1541325#M63962 <P>My account got transferred from BT as a result the old BT email was linked to it that I no longer have access to. After numerous phones calls no luck in getting this Account deactivated, I’ve been told I can do it myself which impossible as I can’t access the account&nbsp;</P> Sat, 14 Jun 2025 20:27:29 GMT Buxton1 2025-06-14T20:27:29Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-broadband-to-account/m-p/1541325#M63962 <P>My account got transferred from BT as a result the old BT email was linked to it that I no longer have access to. After numerous phones calls no luck in getting this Account deactivated, I’ve been told I can do it myself which impossible as I can’t access the account&nbsp;</P> Sat, 14 Jun 2025 20:27:29 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-broadband-to-account/m-p/1541325#M63962 Buxton1 2025-06-14T20:27:29Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-broadband-to-account/m-p/1541389#M63969 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4799175">@Buxton1</a></SPAN></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Do you mean the email address was linked to your EE account so you aren't able to login to the EE app and website?</P> <P>Have you tried to <A href="https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/b2c_1a_rpbt_signupsignin/oauth2/v2.0/authorize?client_id=af12d787-0a10-4f7a-b1c9-0b626d58770d&amp;scope=openid%20offline_access%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-data.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.device-used.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.prepay-credit.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.packs.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-prepay.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.contract.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.nba-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.interactions.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.profile.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Ftmf.productinventry-v4.product.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.blng-acnts.bills.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital-v1.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fcustomer-bill-management-custbill.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.permissions.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacesubscription.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.sales-services.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.atp-inlif-elgiblity.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.srvcpropostionselg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.add-line.prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.charge-thres.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.check-results.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.debit-details.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.simonly.upgrde.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.val-elgble-plns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.add-line-prob.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.average-usage.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.contr-notifctins.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.elg-upgrd-prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgrade-offer.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgradrecmndtns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy.sales-elg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-account.all%20profile&amp;redirect_uri=https%3A%2F%2Fee.co.uk%2Fexp%2Fhome&amp;client-request-id=72d4eee2-2853-4859-869c-ba7fd8b5a801&amp;response_mode=fragment&amp;response_type=code&amp;x-client-SKU=msal.js.browser&amp;x-client-VER=2.32.0&amp;client_info=1&amp;code_challenge=wUYpaNcNW9w2XPWqo8Pdn37c3tbD-xF1Jpj0hgvk5A4&amp;code_challenge_method=S256&amp;nonce=11cc5e17-59d0-4224-aa9e-f7c0700393fc&amp;state=eyJpZCI6IjY3YjJlOGM4LTExNGYtNDgzNi05NjBiLWVjNTJhMmY2NGU2MiIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D" target="_blank">create an account</A> using another email address?</P> <P>Michael</P> Sun, 15 Jun 2025 08:26:35 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-broadband-to-account/m-p/1541389#M63969 Michael_D 2025-06-15T08:26:35Z