topic ee app in EE app and website

ee app

wakka80 — Thu, 12 Jun 2025 15:01:13 GMT

up graded yesterday to a sim only contract yesterday and got a tablet aswel since up grading yesterday keep getting this any ideas

Christopher_G — Thu, 12 Jun 2025 17:35:45 GMT

Welcome to the community.

Could you try using the EE Online desktop site to log in please? It should give you the option to link your products to your account.

If it doesn't work on the device you're using, could you try on another one please?

Once they're linked, you'll be able to use the EE App fully.
Chris

wakka80 — Thu, 12 Jun 2025 17:46:12 GMT

I can login to the app on my tablet and I can login online on the ee desktop site is it my mobile numbers I enter to link products to my account?

Michael_D — Fri, 13 Jun 2025 07:25:37 GMT

That's right @wakka80. If you enter your mobile number in the section for linking accounts, it'll take you through the linking process.

Let me know how you get on.

Michael