topic Re: Cant complete purchase. in EE app and website

Cant complete purchase.

MrsPP — Wed, 30 Apr 2025 15:04:09 GMT

I am trying to purchase an I Phone, but when i click complete after entering all my details it comes up with error 404, it has doe it around 5 times. Is there any way to complete the purchase without having to call EE? TIA

Re: Cant complete purchase.

Linzi_H — Wed, 30 Apr 2025 16:58:09 GMT

Hi @MrsPP

Welcome to the Community.

I'm sorry you're not having much luck online when trying to place your order.

Was this an upgrade or brand new connection you were looking at purchasing?
Have you tried completing this on a different device or web browser?

Speak soon,
Linzi

Re: Cant complete purchase.

Markdavies43 — Tue, 10 Jun 2025 22:11:11 GMT

I am trying to make an order but it’s saying I can’t complete my offer and I don’t wanna call ee what do I do

Re: Cant complete purchase.

Markdavies43 — Tue, 10 Jun 2025 22:12:13 GMT

I am trying to make an order but it’s saying I can’t complete my offer and I don’t wanna call ee what do I do

Re: Cant complete purchase.

Chris_S — Wed, 11 Jun 2025 10:39:16 GMT

Hi @Markdavies43

Could you try using a different browser to access the website, then let me know if you still get the same error message please?

Chris S