topic Re: Accessing Bill online! in EE app and website

Accessing Bill online!

yennif — Fri, 06 Jun 2025 11:34:04 GMT

Just trying to access my bill online but whenever I click on "View Your Bill" I am directed to a page with no bill details! Anyone else experiencing this?

Cheers,

Re: Accessing Bill online!

Michael_D — Fri, 06 Jun 2025 13:37:43 GMT

Hi @yennif

Thanks for coming to the community.

Do you see any kind of error message when you try to view the bill?

Can you try to clear the cookies and cache from your browser, and if the same thing happens, try another browser or device to see if the same thing happens.

Have you tried to view the bill in both the EE app and on the website?

Michael

Re: Accessing Bill online!

yennif — Fri, 06 Jun 2025 15:52:13 GMT

Hi Michael,

no I didn’t! Peter from “Tech” suggested changing browser which I did and it worked.Still seems “glitchy” to me though. Worked on the old browser not 3 months ago!!

Cheers,

Simon

Re: Accessing Bill online!

Michael_D — Sat, 07 Jun 2025 07:23:52 GMT

Thanks for the update @yennif

I'm glad to hear it is working in another browser.

Which browser were you previously using?

Michael

Re: Accessing Bill online!

yennif — Sat, 07 Jun 2025 11:02:17 GMT

Safari; now using Chrome. As I said, three months ago it worked fine. No update requests or notifications since to tell me otherwise!

Re: Accessing Bill online!

Michael_D — Sat, 07 Jun 2025 11:13:16 GMT

@yennif I'm not aware of any problems using Safari. I've just tried on my iPhone and iPad and been able to download and view my mobile and broadband bills through Safari.

If clearing the cookies and cache doesn't help, I'd recommend sticking with Chrome so you do have access to view them.

Michael