https://community.ee.co.uk/t5/EE-app-and-website/Re-How-to-access-live-chat/m-p/1538031#M63848 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4792815">@BrookeTHPS97</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you have a pay monthly contract with us, you'll be able to access live chat in the EE app. You just need to go to the Help section then choose Message Us.</P> <P>You won't see the option if you have a pay as you go SIM.</P> <P>You can also find the numbers to call our team on our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Contact Us</A> page.&nbsp;</P> <P>What was the refund for?</P> <P>Michael</P> Mon, 02 Jun 2025 07:19:07 GMT Michael_D 2025-06-02T07:19:07Z https://community.ee.co.uk/t5/EE-app-and-website/Re-How-to-access-live-chat/m-p/1538002#M63847 <P>Refund</P> Sun, 01 Jun 2025 23:57:21 GMT https://community.ee.co.uk/t5/EE-app-and-website/Re-How-to-access-live-chat/m-p/1538002#M63847 BrookeTHPS97 2025-06-01T23:57:21Z https://community.ee.co.uk/t5/EE-app-and-website/Re-How-to-access-live-chat/m-p/1538031#M63848 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4792815">@BrookeTHPS97</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you have a pay monthly contract with us, you'll be able to access live chat in the EE app. You just need to go to the Help section then choose Message Us.</P> <P>You won't see the option if you have a pay as you go SIM.</P> <P>You can also find the numbers to call our team on our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Contact Us</A> page.&nbsp;</P> <P>What was the refund for?</P> <P>Michael</P> Mon, 02 Jun 2025 07:19:07 GMT https://community.ee.co.uk/t5/EE-app-and-website/Re-How-to-access-live-chat/m-p/1538031#M63848 Michael_D 2025-06-02T07:19:07Z