topic Re: Checking my bill in EE app and website

Checking my bill

Frenchy80 — Thu, 29 May 2025 13:26:15 GMT

Just joined EE a few days ago so far been ok on the broadband part

Been trying to check my bill on the website and app but all i'm getting is

Sorry, something's gone wrong Please refresh the page or have another go later when we've fixed things. Is there issues ?

Re: Checking my bill

Peter_W — Thu, 29 May 2025 15:37:43 GMT

Hey there @Frenchy80.

Welcome to the EE Community 😊

When you're logging in, are you able to see all the other details of your plan etc?
Have you had to give this a try from a different browser, too?
Peter

Re: Checking my bill

Frenchy80 — Thu, 29 May 2025 15:39:38 GMT

No to the other details of plan etc

Yes tried 3 different browsers and same

Re: Checking my bill

Peter_W — Thu, 29 May 2025 16:08:59 GMT

Thanks for checking that @Frenchy80, is it giving you any option to link your account when you log in?

Also have you tried checking in case these details could be linked to a different email address?
Peter

Re: Checking my bill

ChrisFree79 — Thu, 29 May 2025 16:14:58 GMT

Having exactly the same problems. 13 phone calls later the problem is still not fixed. Have had the system checked and there does not appear to be a technical problem.

Was advised to visit local EE shop. They explained that they could not help and were surprised that I had been sent to them. This is getting ridiculous.

Any suggestions?

Re: Checking my bill

Peter_W — Thu, 29 May 2025 16:17:37 GMT

Hi @ChrisFree79, if you're still experiencing problems after speaking with our team, we would expect them to raise a ticket so this can be investigated further by our support teams.

Normally you'll be given a reference number for the investigation too, and whilst it can sometimes take a while to investigate, we'll always aim to get things sorted.

Peter

Re: Checking my bill

Frenchy80 — Thu, 29 May 2025 16:23:50 GMT

No option to link my account

Details are correct

Re: Checking my bill

Peter_W — Thu, 29 May 2025 16:35:59 GMT

If this all seems to be correct @Frenchy80, then I'd recommend reaching out to our customer care team.

They'll be able to check over how your account is set up at our end, then investigate further from there.

Peter

Re: Checking my bill

Frenchy80 — Thu, 29 May 2025 16:57:02 GMT

This has now been resolved on my end i had not linked the account properly

Re: Checking my bill

Peter_W — Thu, 29 May 2025 17:22:02 GMT

Thanks for the update @Frenchy80!
I'm really glad to hear you managed to get that linked 😊

You take care,

Peter