topic Looking to buy new phone in EE app and website

Looking to buy new phone

KevJones700 — Wed, 28 May 2025 22:42:40 GMT

The EE online shop is non existant. I select new phones and it says to login to MyEE, which I already am.

Not getting anywhere with this. EE have really gone downhill. I should be able to view ALL New phones available and look at what deals are n offer, but not able to get to this.

The EE contact is hard to get through to as well.

I think it is time to move to a more customer focussed service provider.

Re: Looking to buy new phone

Matt_124 — Wed, 28 May 2025 23:39:59 GMT

It seems to currently be offline for maintenance overnight, it should be back in the morning.

Re: Looking to buy new phone

Ritu_D — Thu, 29 May 2025 08:07:06 GMT

Good morning @KevJones700

I am gutted to hear you are experiencing issues viewing new phones and deals online.

As Matt mentioned the site is working now Pay Monthly Mobile Phone Deals & Contracts

Let me know how you get on.

Thanks

Ritu