topic Re: Issues paying online in EE app and website

Issues paying online

Missgingerella — Mon, 19 May 2025 19:23:21 GMT

I've had my services suspended about a week ago because I unfortunately got behind with my bill.

I was able to pay last month's bill in full, and over half of my recent bill but my services are still suspended.

I keep trying to pay the remaining balance online through the app, and also by calling the automated payline.

Despite many attempts using bank and credit cards to pay what I owe, payments keep getting rejected.

Re: Issues paying online

XRaySpeX — Mon, 19 May 2025 19:48:53 GMT

Try using Fast Payment online to pay by UK bank card to avoid the EE a/c site & app. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Issues paying online

Missgingerella — Mon, 19 May 2025 21:20:45 GMT

Thank you, 🫶 much appreciated, I followed the link and it took my payment straight away 😀.

Re: Issues paying online

XRaySpeX — Tue, 20 May 2025 00:31:23 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.