topic Re: Monthly payment sim free mobile in EE app and website

Monthly payment sim free mobile

Nadeesha33 — Sun, 18 May 2025 02:54:20 GMT

I’ve been an EE customer for 6 months, but I’m unable to buy a phone on a monthly payment plan. Please help me.

Re: Monthly payment sim free mobile

Northerner — Sun, 18 May 2025 07:44:22 GMT

If your not eligible for credit then there is nothing we can do about this. You'll need to speak to EE CS on 150 or try again in 6 months.

Thanks

Re: Monthly payment sim free mobile

mkcomputing — Sun, 18 May 2025 20:35:01 GMT

@Nadeesha33 wrote:
... I’m unable to buy a phone on a monthly payment plan.

What does that mean?

You have a SIM free on pay as you go (PAYG) and want to set up a monthly payment plan.

You want to buy a phone?

A few more details might help.

Re: Monthly payment sim free mobile

Nadeesha33 — Mon, 19 May 2025 14:19:03 GMT

Yes, I want to buy a phone with a monthly payment plan, but it’s not
available to me—only full payment is allowed. Please help.

Re: Monthly payment sim free mobile

Christopher_G — Mon, 19 May 2025 16:31:48 GMT

Hi @Nadeesha33

Have you tried speaking with our Customer Care team? They'll be able to check your account and look into what is available for you. If you're not eligible for a contract phone plan, they may be able to give you some advice on how you can get one in future.

Chris