https://community.ee.co.uk/t5/EE-app-and-website/EE-APP-We-can-t-load-your-information/m-p/1534416#M63612 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1066128">@mcmilac</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>You can ring customer service and speak to them, when they are open to answer calls, which will be tomorrow from 0800 hours until 2000 hours at the weekend and until 2100 hours during the week.</P> Sat, 17 May 2025 20:40:54 GMT Schockwave 2025-05-17T20:40:54Z https://community.ee.co.uk/t5/EE-app-and-website/EE-APP-We-can-t-load-your-information/m-p/1534385#M63605 <P>I can't log into the app to start an online chat as it states 'We can't load you information right now', however this phone number is linked. It has been like this for some time now.</P><P>Is there any other way to speak to someone virtually?</P> Sat, 17 May 2025 18:06:38 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-APP-We-can-t-load-your-information/m-p/1534385#M63605 mcmilac 2025-05-17T18:06:38Z https://community.ee.co.uk/t5/EE-app-and-website/EE-APP-We-can-t-load-your-information/m-p/1534416#M63612 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1066128">@mcmilac</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>You can ring customer service and speak to them, when they are open to answer calls, which will be tomorrow from 0800 hours until 2000 hours at the weekend and until 2100 hours during the week.</P> Sat, 17 May 2025 20:40:54 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-APP-We-can-t-load-your-information/m-p/1534416#M63612 Schockwave 2025-05-17T20:40:54Z