topic Re: Email address change as no longer able to access it to retrieve my pin in EE app and website

Email address change as no longer able to access it to retrieve my pin

Wardsservices — Sat, 17 May 2025 15:58:28 GMT

My email address has been cancelled due to a change in my job, and now I cant log into my account as it asks for the pin which has been sent to my old email address, how can I get this changed when I cant access it any more, really need some help as I cant access my email account to therefore access my EE account. Thanks

Re: Email address change as no longer able to access it to retrieve my pin

XRaySpeX — Sat, 17 May 2025 17:03:17 GMT

@Wardsservices : Why's it asking for a PIN? Have you not logged into it recently with your old email addy?

Re: Email address change as no longer able to access it to retrieve my pin

Wardsservices — Sat, 17 May 2025 17:10:40 GMT

No I havent logged in and then I changed my job and my email account has now been cancelled so cant access it at all now 😞

Re: Email address change as no longer able to access it to retrieve my pin

XRaySpeX — Sat, 17 May 2025 17:23:14 GMT

All you can do is see if CS can change it for you.

Re: Email address change as no longer able to access it to retrieve my pin

Chris_B — Sat, 17 May 2025 20:27:03 GMT

@Wardsservices I’m sorry but are you saying you used a work email address for a personal account? If you are, why ?