topic Re: EE app error in EE app and website

EE app error

Ali315 — Thu, 15 May 2025 21:31:53 GMT

My app is show on screen

Your account is now closed.

So please check this issue and resolve it.

Two month i used this sim as pay as go and after i used pay monthly like contract base.

So please resolve my app issue.

Thanks

Re: EE app error

Chris_B — Fri, 16 May 2025 07:17:58 GMT

@Ali315 You need to speak with customer support about this.

Re: EE app error

Debbie_G — Fri, 16 May 2025 09:26:22 GMT

Hi @Ali315.

Welcome to the community
As @Chris_B has mentioned, you will need to speak with our team over the phone on 150 from an EE Mobile or 07953 966 150 from any other phone. They will be able to remove any previous associations and make sure everything is set up for you.
Debbie