topic Re: Changing phone plan in EE app and website

Changing phone plan

1ttt — Wed, 14 May 2025 17:22:05 GMT

Hi guys, how can I change the plan on the iPhone app? In the "Manage" section it just shows my monthly spending and that's it. I want to be able to downgrade my plan so I could pay less. Do you have any idea how can I do this on the app?

Re: Changing phone plan

Northerner — Wed, 14 May 2025 17:56:05 GMT

Hi @1ttt

Are you outside your minimum contract term.

To downgrade you'll need to speak to EE CS on 150.

Thanks

Re: Changing phone plan

XRaySpeX — Wed, 14 May 2025 19:15:07 GMT

You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.

Re: Changing phone plan

Ellabee83 — Mon, 19 May 2025 06:19:51 GMT

I'd like to know this too. I'm on a rolling contract and the option has been completely removed from the app.

The app was never particularly great but it was functional. Now it just seems to tell you the same info no matter which header button you press.

Doubly frustrating because my plan has been changed without any notice (by EE). I don't have any issues with the changes, but I'd like to be able to at least view my options.

The other phone in my account is still locked in, but that's fine. I don't need to change that one.

Re: Changing phone plan

Rach_H — Mon, 19 May 2025 08:26:28 GMT

Hi @Ellabee83,

Welcome to the Community!

I'm srry to hear the option to cchange your plan is no longer showing for you in the app, and I can understand that this is frustrating. I'd recommend reaching out to our team who can raise this issue to be investigated for you, as well as look into the options for changing your plan.

Rach