topic Re: EE App in EE app and website

EE App

Alby1958 — Tue, 13 May 2025 10:56:15 GMT

Hi,

I recently transferred for BT to EE when I had Full Fibre 300 installed at my house on the 28th April 25. My EE app still does not shoe the broadband account (as of 13th May 25). If I try logging onto my old BT app it stats my broadband is no longer with them, How can I correct this?

Re: EE App

Schockwave — Tue, 13 May 2025 11:20:37 GMT

Hello @Alby1958 ,

Welcome to the community,

Have you not downloaded the EE App and registered and logged in with it? BT app is for BT, but if you have now moved over to EE, then you would need the EE App.

Re: EE App

Matt_124 — Tue, 13 May 2025 11:46:49 GMT

Depending on how your order was placed, it may not have been correctly linked to your EE ID or correct email address.

You would need to call Customer Services and query why it is not visible under your existing EE ID account and see if they can get it merged for you.

Re: EE App

Alby1958 — Tue, 13 May 2025 20:30:16 GMT

I have moved over to EE and installed the EE App, the problem is it does not show my broadband account only my mobile accounts

Re: EE App

Peter_W — Wed, 14 May 2025 08:24:27 GMT

Hey @Alby1958 😊

Welcome to the Community!

Have you had the chance to go to the 'Manage' section of the EE app yet?
This should give you the option to link your broadband account.

Peter