topic Re: How can I start an online chat with EE? in EE app and website

How can I start an online chat with EE?

AlanLamb — Tue, 13 May 2025 15:03:44 GMT

According to the forum there should be a "message us" button in the EE app under the help icon at the bottom but I don't have that option, I only have "Talk to us".

I'm at work and am on the phone a lot so I can't make calls but I could have a webchat. How can I start an online chat with EE to get some help?

Re: How can I start an online chat with EE?

XRaySpeX — Tue, 13 May 2025 15:22:17 GMT

@AlanLamb : Are you on PAYG? You only get Live Chat on contract.

Re: How can I start an online chat with EE?

AlanLamb — Tue, 13 May 2025 15:34:39 GMT

I'm on a contract but it's still not there

Re: How can I start an online chat with EE?

Chris_B — Tue, 13 May 2025 16:49:51 GMT

@AlanLamb It’s not there for me also. Never has been so your not alone.

Re: How can I start an online chat with EE?

Schockwave — Wed, 14 May 2025 10:00:29 GMT

Same here, not there anymore and has been so for a few months now.

Re: How can I start an online chat with EE?

AlanLamb — Fri, 16 May 2025 16:17:31 GMT

Just to let everyone who wants to web chat instead of calling know. If you call 150 they'll then send you a text message to connect you to technical support. Once you click the link in that message you can then web chat with them. Not sure why they make it so difficult but hopefully that helps.