topic Re: Re: Unable to link sim to my account in EE app and website

Re: Unable to link sim to my account

Rachlh — Sat, 09 Dec 2023 01:18:40 GMT

Hi, I am having the same problem, I have a prepaid data sim in a TPlink WiFi router and when I try to link the phone number to my account and I enter the passcode, it says having trouble finding my product, can you help?

Re: Re: Unable to link sim to my account

James_B — Sat, 09 Dec 2023 08:47:41 GMT

Hi @Rachlh,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems linking your account.

Please get in touch with Customer Care and a member of the team will be happy to link it manually for you.

Thanks

James