topic Re: Website error in EE app and website

Website error

boudi_77 — Mon, 12 May 2025 16:09:31 GMT

It is 2025 and I have the same error. Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.

One of the worst websites for a phone company I ever come across, for Weeks I fail to upgrade because of this error..and no I wont call them for an upgrade it is my right seeing the options here instead of getting an error...time to leave EE

Re: Website error

boudi_77 — Mon, 12 May 2025 15:36:25 GMT

You nevrer been able to solve this error, and instead keep asking people to call 150..it is shameful!

Re: Website error

boudi_77 — Mon, 12 May 2025 15:36:57 GMT

No an error with your website that hundreds of people are reporting!

Re: Website error

Rach_H — Mon, 12 May 2025 17:51:56 GMT

Hi @boudi_77,

Welcome to the Community!

I appreciate it isn't ideal when you're not able to complete your upgrade online, but if you get in touch with our team then they can look into why you're having the issues you're having, and work to get this resolved.

Rach

Re: Website error

boudi_77 — Mon, 12 May 2025 17:55:16 GMT

I called 3 times already, no one knows what is error is about. You can try yourself...and this error has been for nearly a week now...It is surprising for a company of the size of EE..I have been with you for 16 years, it is unacceptable

Re: Website error

franksta99 — Mon, 12 May 2025 18:09:29 GMT

I'm having the same issue can't log in on web or phone, literally just reloading my page or tries loging me in on my phone over and over, no solutions found as of yet

Re: Website error

Chris_B — Mon, 12 May 2025 18:14:00 GMT

@franksta99 Have you spoken with customer support about this ? Have you asked them to reset your online account ? It’s an account issue that you can’t resolve yourself.

Re: Website error

MBEE — Wed, 02 Jul 2025 11:33:31 GMT

Not 'solved' in the slightest. Never has been.

I was about to start a new thread to moan about this when I realised that simply searching for "website is sh*te" would probably get me to an existing one...and *BAM!* Here it is.

I've been with EE since before the very beginning (previously Orange), and whilst the broadband and CS has largely been great, the website has always -and I do mean always- been a complete and utter dog; that's across all mobile devices, laptops, tablets I've ever used; everything.

Standard experience today:
enter login credentials, watch the exciting, spinning, buffering balls spin about for way longer than any other site, then get greeted with nothing
(page still asking me to 'log in', mind; I AM logged in...) :

refresh the page; watch the spinning balls some more; get a tantalising glimpse of the bills page which immediately disappears in the blink of an eye; watch the spinning balls some more, and then this:

...I'm just trying to view my damn3d bill... 😑

Re: Website error

Linzi_H — Wed, 02 Jul 2025 13:57:37 GMT

Hi @MBEE

I know it can become quickly frustrating if things aren't working as they should be.

If you're seeing the same errors through your main online account and the EE app, have you been in touch with our team directly to report this? It sounds like you may have, and if so, what was the advice given?

Linzi

Re: Website error

MBEE — Wed, 02 Jul 2025 15:35:52 GMT

No no no, that's not the point though, is it?

Why should I or anyone else need a 1-2-1 to try to fix this nonsense for just the individual when it's clearly broken for the many?

As I mentioned, it's been the same way since forever and as @boudi_77 mentions above, scores of users have been reporting it. If the above's not enough, have a browse here:

https://community.ee.co.uk/t5/EE-app-and-website/Website/td-p/1419486/page/4

or here:
https://community.ee.co.uk/t5/EE-app-and-website/Can-t-access-store-can-t-use-website/m-p/1545403#M64276

Madness.

Re: Website error

MBEE — Wed, 02 Jul 2025 15:58:24 GMT

To clarify, I have of course eventually seen my bills over the last 15+ years or whatever 😆

I'm sure the billing section will become available again at some point soon and I can wait.
The problems are sporadic but continuous though, and they seem to come and go across the EE domain. My suspicion unfortunately, is that it's just a poorly coded website that's been needing a rebuild from the ground up for a long time, not just updates. It certainly looks the part, but it's always been style over functionality.

Just my 2 pence worth, I'm not actually saying I could build it better. I wish! 😄

Re: Website error

MBEE — Wed, 02 Jul 2025 22:34:03 GMT

!!! https://community.ee.co.uk/t5/EE-app-and-website/The-worst-service-provider-website-I-ve-ever-come-across/td-p/1545499

https://community.ee.co.uk/t5/EE-app-and-website/Website-dreadful/m-p/1402632/thread-id/55224 !!!

Re: Website error

MBEE — Thu, 03 Jul 2025 06:53:32 GMT

Re: Website error

phoneuserjohn — Thu, 03 Jul 2025 11:32:43 GMT

It is absolutely obvious that EE are a totally sales based organisation and have no intention of making the investment necessary to support the vast amount of technology that they sell.

Re: Website error

MBEE — Wed, 09 Jul 2025 09:11:04 GMT

Yep, I can once again see my bills for now

@MBEE wrote:

...I'm sure the billing section will become available again at some point soon and I can wait...