topic Re: i need to delete an account on behalf of my aunt who is suffering from dementia in EE app and website

i need to delete an account on behalf of my aunt who is suffering from dementia

Dianaclarke1940 — Mon, 12 May 2025 15:09:01 GMT

Re: i need to delete an account on behalf of my aunt who is suffering from dementia

Schockwave — Mon, 12 May 2025 15:14:25 GMT

Hello @Dianaclarke1940 ,

Welcome to the community,

You have written your query in the subject line.

What account do you need deleting? If it is a mobile or broadband account, then you need to ring customer service to get it deleted, but if she is the account holder, do you have the power of attorney? We cannot do this here in the forum, this is not customer service.

Re: i need to delete an account on behalf of my aunt who is suffering from dementia

XRaySpeX — Mon, 12 May 2025 15:15:19 GMT

@Dianaclarke1940 :

You might try the Ill Health section of How do I change my account in the case of a life event? :

Ill health

If you’re diagnosed with an illness or disability you believe will impact your ability to use or pay for your service in any way, please contact us and let us know.

We’ll need a written copy of your diagnosis on letter-headed paper, from either a doctor, NHS professional, solicitor or your local Citizens Advice Bureau.

Email us

Scan and email the relevant document and a covering letter to:

account.specialists@ee.co.uk

Please make the email subject ‘Care Helpdesk’

Mail us

Please send the relevant document and a covering letter to:

Care Helpdesk
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN