topic Re: Website and App are both horrible in EE app and website

Website and App are both horrible

Asinclair111 — Fri, 11 Apr 2025 13:30:16 GMT

Trying to navigate this rubbish website and/or app is driving me insane, if I try to view anything on the app it automatically takes me to the website and asks me to sign in again, then it puts me to the homepage and NOT what I was looking for?

I am also quite confused as to how I have a separate account for my mobile and my broadband and yet only have one email address.....and no matter where I log in, I can never view both at the same time?

Horrible company and people on the phone and in store are equally as useless as the website/app.

I shouldn't have to jump through hoops to find out something as simple as the date when my broadband contract ends and I can stop using this horrible company.

Re: Website and App are both horrible

Rach_H — Fri, 11 Apr 2025 17:23:03 GMT

Hi @Asinclair111,

Welcome to the Community!

We know how important it is for you to know what is happening with your mobile and broadband accounts, so I'm sorry to hear you're having trouble accessing information on these, and getting these linked. If you get back in touch with our team they should be able to link the accounts so you can switch between these when you get logged in. They cn also advise of the dates of your existing plan.

Rach

Re: Website and App are both horrible

Wildpistachio — Sun, 11 May 2025 23:04:18 GMT

Yet another comment from someone in the community saying how bad the app is. While being defended by the company, the complaints go back to 2022! And still no improvement, it's clear that EE don't care that the app works badly and is so ponderous dial up would actually be faster.

There is one section on the management section that I still have not been able to get information on. All it says is it's not available and to refresh it. After 3 years surely it's had time to Refresh by now.

Re: Website and App are both horrible

przemekthomas87 — Mon, 08 Sep 2025 07:56:40 GMT

The app is one of the worst to use, crashes every other day and informs me i have lost connection while i am on home wifi or 5g mobile data. The main reason to leave this network apart from preventing you to have vat listed on your bill as they would like to avoid vat returns claims.

Re: Website and App are both horrible

przemekthomas87 — Mon, 08 Sep 2025 07:58:32 GMT

oh here we go, as i said it happened again xD

Re: Website and App are both horrible

Christopher_G — Mon, 08 Sep 2025 10:23:07 GMT

Hi @przemekthomas87

Welcome to the community.

Could you try deleting and re-downloading the app please, to see if this still happens for you? Does this happen every time you use the app?

Chris

Re: Website and App are both horrible

bigdog7418 — Sat, 20 Sep 2025 07:21:18 GMT

I was going to join EE but for this reasons I steered well clear, website is the worst I have seen, they are good to advertise their items using Hi profile celebs, the web site is garbage, it throws you out, you cant make a payment (unless you are signing up to a contract ).

Steer clear or get out.