topic Re: My EE mobile app stopped working in EE app and website

My EE mobile app stopped working

Katarina73 — Sun, 11 May 2025 07:59:33 GMT

Hi . My EE app doesn't work . It stopped working 4 days ago and every time when I'm trying to log in it says there seems to be a problem ....try again.

So I tried to log in on website but there is only partially open and if I want to open all my account then it says it can't reload ....

So now I don't know what to do ....I tried to clear cache ,clear data, then uninstall app and install it again but nothing helped .

Can anybody from EE help me to solve this issue please .

Re: My EE mobile app stopped working

Northerner — Sun, 11 May 2025 09:30:51 GMT

Hi @Katarina73

Have you checked your app is up to date.

Thanks

Re: My EE mobile app stopped working

Katarina73 — Sun, 11 May 2025 09:49:16 GMT

Yes , I checked and even I updated that app but it didn't work. Someone
told me that customer service team needs to reset my account to get
it fixed. But I have no idea.

Thank you

Re: My EE mobile app stopped working

Michael_D — Sun, 11 May 2025 12:26:25 GMT

Hi @Katarina73

If you are having trouble on the app and website, It would be best to give our tech guides a call, and they can bring up your account and look into this further for you.

Michael

Re: My EE mobile app stopped working

Katarina73 — Sun, 11 May 2025 12:46:16 GMT

Thank you for a advice. I'll try once I'm home from work or then Tuesday
when I'm off work .

Thanks again.

Re: My EE mobile app stopped working

Michael_D — Sun, 11 May 2025 12:57:40 GMT

My pleasure @Katarina73.

Take care and enjoy the rest of the day 🙂

Michael

Re: My EE mobile app stopped working

Katarina73 — Sun, 11 May 2025 13:30:16 GMT

Thank you . Lovely day to you too.

Katarina