topic Re: Re: How do I access online chat in EE app and website

Re: How do I access online chat

Mattyrach2018 — Sat, 10 May 2025 17:57:08 GMT

In the app doesn’t show message chat live and on the Google does not work

Re: Re: How do I access online chat

Linzi_H — Sun, 11 May 2025 07:21:15 GMT

Hi @Mattyrach2018

If you're a Pay Monthly customer, you should be able to message us through the EE app. If you head into the Help section, you should see "Message us".

If this option isn't showing and you need to discuss your account, please call the team directly for further support.

If you have a query you think we can help with here, then please let us know.

Linzi 😊

Re: Re: How do I access online chat

Mattyrach2018 — Sun, 11 May 2025 08:35:29 GMT

Ee app no message service for 3 weeks now

Re: Re: How do I access online chat

Christopher_G — Sun, 11 May 2025 10:41:46 GMT

Hi @Mattyrach2018

I've just tested on my device and the chat seems to be working. Are you on a pay monthly contract? If so, you should have access to it.

Could you try deleting and re-downloading the app, or check the app store for an update please?

Let me know if it then works please.

Chris

Re: Re: How do I access online chat

Mattyrach2018 — Sun, 11 May 2025 11:08:16 GMT

Pay monthly I have checked there’s no message service in the app only phone
call

Re: Re: How do I access online chat

Linzi_H — Sun, 11 May 2025 11:51:46 GMT

I've brought your posts together into one thread @Mattyrach2018, just so we don't miss any questions from you.

If you have a query, we can try to answer that here. If it's account specific, you'll need to call us directly if you still can't see the "Message us" option within the EE app.

Linzi