https://community.ee.co.uk/t5/EE-app-and-website/Error-Message/m-p/1528554#M63285 <P>Evening, Is anyone getting the issue when trying to load into the app it is asking them to comeplete a verified id? And when they try and do this the app closes down and redownloads itself.?&nbsp;</P> Sun, 27 Apr 2025 22:51:26 GMT onesadpenguin 2025-04-27T22:51:26Z https://community.ee.co.uk/t5/EE-app-and-website/Error-Message/m-p/1528554#M63285 <P>Evening, Is anyone getting the issue when trying to load into the app it is asking them to comeplete a verified id? And when they try and do this the app closes down and redownloads itself.?&nbsp;</P> Sun, 27 Apr 2025 22:51:26 GMT https://community.ee.co.uk/t5/EE-app-and-website/Error-Message/m-p/1528554#M63285 onesadpenguin 2025-04-27T22:51:26Z https://community.ee.co.uk/t5/EE-app-and-website/Error-Message/m-p/1528684#M63303 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4764814">@onesadpenguin</a></SPAN>&nbsp;<BR /><BR />Welcome to the community.&nbsp;<BR /><BR />Does this still happen after switching your phone off and back on?&nbsp;<BR /><BR />If so, can you clear the App cache in the settings of your device, then check if you have the latest version of the app installed?&nbsp;<BR /><BR />You may need to uninstall the app completely and reinstall and it fresh.&nbsp;<BR /><BR />Ali</P> Mon, 28 Apr 2025 09:39:48 GMT https://community.ee.co.uk/t5/EE-app-and-website/Error-Message/m-p/1528684#M63303 Ali_A 2025-04-28T09:39:48Z