topic Re: Almost every time I try to manage anything online I see this: in EE app and website

Almost every time I try to manage anything online I see this:

Marcoee — Wed, 23 Apr 2025 00:21:49 GMT

I mean does EE actively want to deter us from online management to, for instance, get an opportunity to pitch more stuff to us on the phone? Or are to conclude that at such a big tech company they have incompetent engineers/coders? Or they don’t have the infrastructure to deliver services properly? Obviously, I find the last too unbelievable. Therefore, if they are not going to allow us to manage our services online, why offer the facility and cause such frustration for customers?

Sorry to all that the post is negative, but I don’t really know any other way to communicate this ongoing annoyance at something I'm paying for never working

Re: Almost every time I try to manage anything online I see this:

Rach_H — Wed, 23 Apr 2025 07:53:43 GMT

Hi @Marcoee,

We know how important it is for you to be able to manage your account online, so I'm sorry to hear about the issues you've been having, and that this seems to have been ongoing for quite some time.

I'd recommend reaching out to our team, who will be able to look into why this is happening, and work to get this fixed, as this certainly isn't something we want you to continue to struggle with.

Rach

Re: Almost every time I try to manage anything online I see this:

Pbarnett99 — Wed, 23 Apr 2025 10:49:54 GMT

I have had the same problem for weeks no resolution just the the same error message are you ever going to fix it or should I just move my service elsewhere to a company that does what they are paid to do

Re: Almost every time I try to manage anything online I see this:

Marcoee — Wed, 23 Apr 2025 11:19:53 GMT

Hi Rach.

I’m not going to reach out to your team, because it’s not an issue I’m having it’s one EE is having, it’s basically like this every time I try to do anything. It’s a systemic problem. I had given up using it then I tried again recently and it was the same as ever. It’s pretty much always down. It’s something your engineers ought to take a serious look at, because EE is coming across as a bit lax and unprofessional.

Re: Almost every time I try to manage anything online I see this:

Rach_H — Wed, 23 Apr 2025 11:23:34 GMT

I understand this is far from ideal @Marcoee, and I would like to get this looked into, but you would need to call the team, so they can take some account details, and find out where the root of this issue lies. If you are impacted by something we would alway recommend speaking with the team, so we can find out why this is.

Rach

Re: Almost every time I try to manage anything online I see this:

Marcoee — Wed, 23 Apr 2025 13:28:00 GMT

So eventually the page came up (I had to repeat clicking on the plans and subscriptions link until it loaded). I navigated through to manage my TV Extras and…the auto-renew cannot be stopped as button is disabled so I’ll have to call and ask somebody to do it for me. Then they will try to sell me something. This has been the case ever since I joined EE. I wish they’d just be honest about this policy instead of pretending we can manage our plans and subscriptions online for ourselves