topic Re: EE app help page not loading. in EE app and website

EE app help page not loading.

Darius0995 — Sat, 14 Dec 2024 07:37:15 GMT

Just recently updated my EE app and now the help tab won’t load on the iPhone app. I’ve reinstalled and also reset my phone with no success. Anyone else facing the same issue?

Re: EE app help page not loading.

Alex_H — Sat, 14 Dec 2024 13:41:22 GMT

Hi @Darius0995,

Welcome to the EE Community

Are other section of the app loading ok just not the help page? Is it a specific error that comes up? And have you tested on both data and WiFi?

Alex

Re: EE app help page not loading.

Dutcho — Mon, 21 Apr 2025 06:41:55 GMT

Hi I' ve recently upgraded phone and have the same issue, it accepts my login but then says there is a problem and wont load I get similar issue with web site

Re: EE app help page not loading.

Linzi_H — Mon, 21 Apr 2025 09:18:19 GMT

Hi @Dutcho

Welcome to the Community.

I'm disappointed to hear that you're having issues with the EE app and your main online account.
If this error appears no matter what you try to view, it could be that your products are not linked correctly. Are you able to check if your products are showing? We have a help page 👉 Linking Your EE Products that may be useful for this.

If you're no further forward after checking this, then please contact our team directly so they can help further.

Linzi