topic Re: Can somebody please fix the ongoing issues with App. in EE app and website

Can somebody please fix the ongoing issues with App.

orangefrank76 — Sun, 20 Apr 2025 23:46:24 GMT

The app is needed to control WiFi extenders. Does not work. It like groundhog day. Have been having issues with this App since moving from BT to EE. Never had any issues when with BT, their router details were clear and accessible.

I wish I never switched.

Re: Can somebody please fix the ongoing issues with App.

orangefrank76 — Sun, 20 Apr 2025 23:36:16 GMT

The website tells you to load the App to change router settings. If the App is not working, like now! Then there is no other way to access them. It ridiculous. When with BT I had no issues.

Re: Can somebody please fix the ongoing issues with App.

Rach_H — Mon, 21 Apr 2025 09:52:59 GMT

Hi @orangefrank76,

Welcome to the Community!

I'm sorry to hear about the trouble you're having, as this is absoutely not what we want to hear. Have you spoken with our team about the issues you're having?

Rach