topic EE unlinked in EE app and website

EE unlinked

rosieeellx1 — Fri, 18 Apr 2025 09:01:28 GMT

My EE app is saying that I need to link a device, this wasn’t happening a week ago and it’s really inconveniencing me. I’m a University student and I can’t see how much data I have less due to this!! This is extremely frustrating!!

Re: EE unlinked

XRaySpeX — Fri, 18 Apr 2025 09:36:02 GMT

@rosieeellx1 : To see your remaining allowances text AL to 150.

Re: EE unlinked

Rach_H — Fri, 18 Apr 2025 15:17:57 GMT

Hi @rosieeellx1,

Welcome to the Community!

Are you able to see any lines on your online account? Can you try linking your SIM to see if this resolves the issue?

Rach

Re: EE unlinked

rosieeellx1 — Sat, 19 Apr 2025 13:57:24 GMT

Thank you!! That’s very helpful!

Re: EE unlinked

rosieeellx1 — Sat, 19 Apr 2025 13:59:25 GMT

Thank you!

I’ve been with EE for years and I tried to connect my sim but it’s an eSim and it wasn’t letting me connect it, I tried different details as my Mum pays for my phone bill but is connected to my phone but it wasn’t working! It was linked last month and i could see my data usage etc and then suddenly unlinked! 😞

Re: EE unlinked

XRaySpeX — Sat, 19 Apr 2025 14:31:34 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.