topic Re: Notification problem my wife gets this Notification EE is active you are helping in EE app and website

Notification problem my wife gets this Notification EE is active you are helping

Blakes747 — Wed, 16 Apr 2025 14:35:18 GMT

My wife gets this annoying notification EE is active you are helping us improve your network ee may log but can't stop it recurring how can she stop it

Re: Notification problem my wife gets this Notification EE is active you are helping

XRaySpeX — Wed, 16 Apr 2025 15:34:54 GMT

@Blakes747 : Where is she getting this notification? What products or services does she have with EE?

Re: Notification problem my wife gets this Notification EE is active you are helping

Matt_124 — Wed, 16 Apr 2025 16:50:45 GMT

Hi @Blakes747

It can be switched off in the EE App under Profile in the top right and then Settings > App Settings > Device Permissions > Share device location, and setting this to the off position.

The description given for the feature is "Help us find and fix any issues affecting our network".

It would have been one of the permissions asked for when setting up the app.