Broadband link failure

CJEE0 — Tue, 15 Apr 2025 18:10:52 GMT

Hi,

I've recently been switched over to EE from BT with my latest broadband contract and was told this would be a seamless transition. However, I am unable to 'link' my broadband to my EE account and hence cannot access my bills. I called the IT helpline a couple of weeks ago and was told this was because my EE account is confused with an old EE account I had many years ago with a mobile contract, and that the IT team would look into this and resolve within 5 working days (and that was a fairly common issue). Needless to say, nothing appears to have been resolved and I still cannot link my broadband package to my account.

Please can someone take a look into the account for me and resolve?

Thanks,

Chris

Re: Broadband link failure

XRaySpeX — Tue, 15 Apr 2025 18:13:05 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

topic Broadband link failure in EE app and website

Broadband link failure

Re: Broadband link failure