topic Re: Online upgrade in EE app and website

Online upgrade

Di555 — Tue, 15 Apr 2025 05:48:26 GMT

My husband and I are both due to upgrade and I've been looking on our accounts at the current deals. I'm currently on Essentials 125 and he is on Essentials 25. Can anyone please tell me why his new deals are far more expensive than mine and, if we go in store, would we get different deals?

Thanks

Re: Online upgrade

Chris_B — Tue, 15 Apr 2025 07:16:39 GMT

@Di555 These are only suggestions not that you have to have them. If you want to get the exact same you can.

Re: Online upgrade

Rach_H — Tue, 15 Apr 2025 09:09:24 GMT

Hi @Di555,

Welcome to the Community!

Your suggested upgrade options are based on your current plan, which is why what you're seeing might be slightly different. If you speak with our team, either in store or over the phone, you'll be able to get the same plans, if this is what you're wanting.

Rach

Re: Online upgrade

Di555 — Tue, 15 Apr 2025 09:40:46 GMT

Thank you. If we do it over the phone do we both need to ring separately? Or would I be able to do both. Also, how easy is it to transfer everything from the old handset to new (we've always gone in store before and they've done it for us but we're a bit short of time at the moment).

Re: Online upgrade

Rach_H — Tue, 15 Apr 2025 10:26:24 GMT

The team will be able to sort both upgrades on the same call for you @Di555.

Which phones are you looking to upgrade to, and what kind of phone do you have right now?

Rach

Re: Online upgrade

Di555 — Tue, 15 Apr 2025 11:03:28 GMT

We have Google Pixel 6a at the moment and have been looking at the Google 9. This is the deal I've been offered.

Re: Online upgrade

Schockwave — Tue, 15 Apr 2025 12:44:53 GMT

@Di555 , I do not have Google, but Apple, and when I do it, it asks whether I want to move everything over, so easy to do, suspect it is the same for Google, I would take a look at the Google guide, it should explain this, just keep your phone near at hand and it should give you the option to move everything over.

If I had Android and wanted to move everything over to Apple, I can do so as well, by the way,, so should be the same for Google.

Re: Online upgrade

Di555 — Tue, 15 Apr 2025 14:35:44 GMT

Also, if we upgrade online can we then take the new handset into store for data transfer?

Re: Online upgrade

Rach_H — Tue, 15 Apr 2025 14:42:28 GMT

It is fairly easy to transfer your information, but you can go in store if you would prefer @Di555.

Rach