topic Re: Live chat function in EE app and website

Live chat function

MElliott2 — Mon, 14 Apr 2025 08:08:05 GMT

Can anyone help me locate the chat function please. Seems to have disappeared.
thanks

Re: Live chat function

Schockwave — Mon, 14 Apr 2025 09:26:26 GMT

Welcome to the community,

Are you on contract, as it is only available on contract.

The chat function can be found by clicking on help at the bottom of the app, but some of us have found it has disappeared and EE are looking into this.

Re: Live chat function

MElliott2 — Mon, 14 Apr 2025 12:19:56 GMT

Hi

Thanks for the reply. Yes I’ve got a number of contracts and haven’t been able to access this function for a few days.

Will bite the bullet and call them ha ha

Thank you.

Mrs. Michelle Elliott

Re: Live chat function

Schockwave — Mon, 14 Apr 2025 14:07:13 GMT

@MElliott2 , you are welcome glad to help.