topic EE app and website not working in EE app and website

EE app and website not working

nicolealicexx — Sun, 13 Apr 2025 08:39:18 GMT

Whenever I try to login to EE app I get this page. It’s been doing it for about a week now. I’ve changed my passwords and still the same. The website does it to me too. I’m trying to access live chat but obviously can’t as can’t get in the app.

Re: EE app and website not working

Chris_B — Sun, 13 Apr 2025 09:21:27 GMT

@nicolealicexx if you can’t get onto your online account or the my EE app you need to call customer support and request that they reset your online account.

Re: EE app and website not working

Schockwave — Sun, 13 Apr 2025 10:09:25 GMT

@nicolealicexx , live chat is only for contract customers, if you are on pay as you go, then there is no live chat, sorry.

Re: EE app and website not working

nicolealicexx — Sun, 13 Apr 2025 10:32:57 GMT

I am a contract customer

Re: EE app and website not working

Michael_D — Sun, 13 Apr 2025 12:39:26 GMT

Hi @nicolealicexx

There is a chat option for pay monthly contract customers, but it is only within the Help section of the EE app. I

If you are seeing an error when trying to access the app and website, I would recommend giving our tech guides a call as @Chris_B mentioned.

They'll be able to access your account and check your online set up and help to get it working.

Michael