topic Re: Re: Issues with Website, loggin in - Small business in EE app and website

Re: Issues with Website, loggin in - Small business

doone128 — Wed, 09 Apr 2025 16:50:57 GMT

I've got this exact same issue. Can't login to the app or the website. This is for personal. So I can't share data, can't look at my bills, can't enable roaming etc etc. Something seems very wrong with the backend of the EE system.

Re: Re: Issues with Website, loggin in - Small business

doone128 — Wed, 09 Apr 2025 16:55:36 GMT

I can't login to the app or website so can't share data, see bills, update roaming settings etc etc. This is for personal. Everytime I try to login on the app I just get a 'Sorry, there seems to be a problem...' error message. When I login on the website, I CAN actually login, but trying to go to my account to enable roaming or share data or do anything, just results in a similar error message. The URL appends the following message in the search bar: error?httpstatus=996

Re: Re: Issues with Website, loggin in - Small business

bristolian — Wed, 09 Apr 2025 21:49:54 GMT

Just on the specifics of roaming settings, there is only limited ability to amend these via the website regardless of login issues.

The free roaming ability can be enabled by texting ROAMING to 150 from the UK, and once enabled remains active until & unless you explicitly request it removed. Billing add-ons, often confused, are different.

Re: Re: Issues with Website, loggin in - Small business

doone128 — Wed, 09 Apr 2025 22:08:53 GMT

Hmmm. Thanks. I think the roaming might already be on (but for no way to check) but the spending cap is probably at 0 and I’d need that lifting to be able to use my phone abroad. My account has, apparently, had some settings changed after speaking to support today but I was told to wait 24 hours which, to me, sounded like a fob off.

Re: Re: Issues with Website, loggin in - Small business

bristolian — Wed, 09 Apr 2025 22:16:16 GMT

@doone128 wrote:

Hmmm. Thanks. I think the roaming might already be on (but for no way to check)

As per previous post - text ROAMING to 150 from the UK.

@doone128 wrote:

but the spending cap is probably at 0 and I’d need that lifting to be able to use my phone abroad

Text SPEND CAP to 150 - https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Re: Re: Issues with Website, loggin in - Small business

doone128 — Thu, 10 Apr 2025 06:45:44 GMT

Great, thanks! I’ll give this a go. Hopefully this will be usable workaround until the app is fixed?

Do you know if you can send data using this SMS method too? My family are currently on 0 data and I can’t help them out.

Re: Re: Issues with Website, loggin in - Small business

Leanne_T — Thu, 10 Apr 2025 07:20:51 GMT

Hi there @doone128

Thanks for coming to the community.

You would need to call us to gift data if you're unable to log into the EE app and account online. The team can get the data gifted to the other numbers, they can also look into the changes that were made and see what is needed if you're unable to log in after the 24 hours have passed.

Thanks.

Leanne 🙂

Re: Re: Issues with Website, loggin in - Small business

doone128 — Thu, 10 Apr 2025 09:33:07 GMT

Thanks Leanne,

I hope the issue gets fixed because it took me over 45 mins listening to waiting music to get through last night and I had a hard time explaining that it isn't that app, but some kind of backend issue. I don't relish going through that again to try and gift data!

🤞

Re: Re: Issues with Website, loggin in - Small business

Leanne_T — Thu, 10 Apr 2025 10:00:26 GMT

Hi @doone128

If this is still the same today, please try us again when you get the chance and the team will see what the next steps are to you get access to the EE account again and gift the data for you whilst this is unavailable 🙂

Leanne.

Re: Re: Issues with Website, loggin in - Small business

doone128 — Thu, 10 Apr 2025 15:15:51 GMT

Hi Leanne.

Unfortunately, it’s still the same. Logging into the app gives me the following error:

Trying to get to my details on a browser gives me this:

Re: Re: Issues with Website, loggin in - Small business

Leanne_T — Thu, 10 Apr 2025 15:23:44 GMT

Thanks for trying again after the 24 hours @doone128

This would need to be investigated further for you with our tech guides, please call us again on 150 and they will be happy to help 🙂

Leanne.

Re: Re: Issues with Website, loggin in - Small business

Pottsmeister1 — Fri, 25 Apr 2025 16:55:07 GMT

Unsure if you are a chatbot. But PLEASE stop fobbing of good customers who have spent hours trying to access the app for their business. We all know since BT Merger this has NOT been a priority. The only reason I stay is our business manager. But to say “they are working round the clock to rectify” is crazy. What for past 2 years ?? GET IT SORTED EE OR AT LEAST PROVIDE A BASIC WORKAROUND. I think thousand of business owners are due truthful answers and compensation. Shame on you treating customers as if they are idiots. Watchdog next I think !!