topic Re: application error in EE app and website

application error

LindaJ123 — Thu, 10 Apr 2025 07:47:45 GMT

No matter which browser I use, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". How can this be fixed so I can print my inoice

Re: application error

Leanne_T — Thu, 10 Apr 2025 10:47:49 GMT

Hi there @LindaJ123

Thanks for coming to the community.

Have you tried the EE app, do you get the same error?

Also, have you recently joined EE or made any account changes?

Speak soon 🙂

Leanne.

Re: application error

LindaJ123 — Thu, 10 Apr 2025 14:34:50 GMT

Hi there, i posted earlier today regarding issues with accessing my invoice to print, No matter which browser I use, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". can you please help

Re: application error

XRaySpeX — Thu, 10 Apr 2025 14:41:47 GMT

@LindaJ123 wrote:

i posted earlier today regarding issues

Then continue therein & others who may help will see the full picture.

Re: application error

Leanne_T — Thu, 10 Apr 2025 14:57:36 GMT

Hi there @LindaJ123

Thanks for coming back to the community.

You're reply has been moved to the original post and have replied in this thread with some questions, could you take a look and let me know some further details?

Thanks 🙂
Leanne.

Re: application error

Brooster66 — Thu, 10 Apr 2025 15:30:01 GMT

Hi, Call EE and make sure they have linked your account. I had same issue but took over a week and several calls before they fixed it