topic Re: in EE app and website

tgh1993 — Thu, 09 Jan 2025 16:59:47 GMT

Hi Ali,

I am also unable to access my EE small business profile, and have been unable to do so since becoming an EE 5g hub small business user in October 2024. When will this be possible to do online any time soon?

Best regards,

Tom

Re:

Katie_B — Thu, 09 Jan 2025 17:22:20 GMT

Hi @tgh1993.

Thanks so much for coming here.

Have you spoke with our customer care team regarding this?

Speak soon,

Katie

Re:

tgh1993 — Fri, 10 Jan 2025 11:27:37 GMT

Yes, they said the EE Small Business profile website is down... but has it been down consistently since October?

Re:

Katie_B — Fri, 10 Jan 2025 11:31:49 GMT

Thanks so much for getting back to me @tgh1993.

Are you aware if a ticket was raised for this?

Katie

Re:

tgh1993 — Fri, 10 Jan 2025 19:18:42 GMT

I get this as well when trying to access plans/subscriptions https://ee.co.uk/plans-subscriptions/error?httpstatus=996 and I always have

Re:

Rach_H — Sat, 11 Jan 2025 08:41:05 GMT

I'd recommend reaching back out to the team @tgh1993 and they can give you an update on what is happening, given this is taking longer than we would've liked.

Rach