topic Device plan Bills/Payments in EE app and website

Device plan Bills/Payments

ClareD76 — Sun, 06 Apr 2025 11:56:05 GMT

Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd already changed the plan's DD date and thought it was meant to automatically change both DD's. But it doesn't.

Re: Device plan Bills/Payments

Northerner — Sun, 06 Apr 2025 12:46:15 GMT

Hi @ClareD76

Give CS a call on 150 and they will change the date. You may need to pay the difference between the date changes.

Thanks

Re: Device plan Bills/Payments

ClareD76 — Sun, 06 Apr 2025 16:12:59 GMT

I thought that. But when I called, the lady couldn't change the date either. It wouldn't let her.

Re: Device plan Bills/Payments

Ali_A — Mon, 07 Apr 2025 08:09:42 GMT

Hi @ClareD76

When you call Customer Service on 150, ask for the Flex Pay billing team, they will be able to align your Device DD date to match your bill DD date. And also make sure both dates are after pay day.

Ali

Re: Device plan Bills/Payments

Varunsingh48 — Thu, 15 May 2025 17:04:39 GMT

Hi i want to pay my outstanding balance can you help me in that

Re: Device plan Bills/Payments

Varunsingh48 — Thu, 15 May 2025 17:05:56 GMT

Hi i want to pay my outstanding balance can u help me in that

Re: Device plan Bills/Payments

Michael_D — Fri, 16 May 2025 07:41:49 GMT

Hi @Varunsingh48

Welcome to the community.

You can see information on the ways to pay your outstanding balance on our Ways to pay your EE Mobile bill page.

You can also give our billing guides a call to make a payment over the phone or use our Fast Payment page, which just needs your mobile number and the card details.

Michael