topic Re: Message us? in EE app and website

Message us?

Mandz73 — Sun, 06 Apr 2025 10:41:40 GMT

Hello all. The 'message us' option has dissapeared for me on the app. I need to see old transcripts as I made a complaint and want to check what they promised as nothing has been done. Has anyone else's message us option dissapeared? Thanks

Re: Message us?

Chris_B — Sun, 06 Apr 2025 10:58:59 GMT

@Mandz73 Did you request a copy of the transcript at the time ? It’ll not show now as the session got closed. If the option to live chat isn’t available and you are a contract customer as live chat is only available to contract customers you’ll need to call customer support to see if it can be sent to you.

Re: Message us?

Mandz73 — Sun, 06 Apr 2025 11:08:01 GMT

Thanks 👍

Re: Message us?

Schockwave — Sun, 06 Apr 2025 12:30:10 GMT

@Mandz73 , I have reported this and it appears that some others have the same problem, it is being looked into.