https://community.ee.co.uk/t5/EE-app-and-website/Upgrading-Online/m-p/1521972#M62890 <P>I've had this same issue - I also am struggling to remove the items from my basket while I was just trying to check out the options. Is the only way of fixing this that you've found to call 150? Upgrading online is my preferred option... having to call and be on hold is not my idea of a good time!</P> Wed, 02 Apr 2025 18:40:19 GMT Emmamw 2025-04-02T18:40:19Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrading-Online/m-p/1521972#M62890 <P>I've had this same issue - I also am struggling to remove the items from my basket while I was just trying to check out the options. Is the only way of fixing this that you've found to call 150? Upgrading online is my preferred option... having to call and be on hold is not my idea of a good time!</P> Wed, 02 Apr 2025 18:40:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrading-Online/m-p/1521972#M62890 Emmamw 2025-04-02T18:40:19Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrading-Online/m-p/1522007#M62891 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4743779">@Emmamw</a></SPAN>&nbsp;<BR /><BR />Are you on the website?&nbsp;<BR /><BR />If you click back to the add-ons page where it offers insurance, there should be a summary at the bottom, with a basket symbol at the side.&nbsp;<BR /><BR />On the opposite side you'll find an arrow which allows you to expand the summary.&nbsp;<BR /><BR />You can then click Edit Basket to make your changes.&nbsp;<BR /><BR />Let me know how you get on.&nbsp;<BR /><BR />Ali&nbsp;</P> Wed, 02 Apr 2025 17:43:29 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrading-Online/m-p/1522007#M62891 Ali_A 2025-04-02T17:43:29Z