topic Re: -1024kb pack? Is this a mistake on the app? in EE app and website

-1024kb pack? Is this a mistake on the app?

Laura987 — Wed, 02 Apr 2025 07:46:58 GMT

I've gone to add a pack and come across as pack for '-1024kb'?!

I was looking for a pack bigger than 125gb but the £35 is for '1024kb' instead which is very odd.

Assume this is an error on the site to be corrected?

Re: -1024kb pack? Is this a mistake on the app?

Michael_D — Wed, 02 Apr 2025 10:01:15 GMT

Hi @Laura987

Thanks for coming to the community.

That definitely isn't right, as the £35 pack would give you unlimited data.

Were you logged into your account when you saw it saying 1024KB?

Can you send me over the link to the page where you saw it?

Michael

Re: -1024kb pack? Is this a mistake on the app?

XRaySpeX — Wed, 02 Apr 2025 11:53:12 GMT

It's a typo on page https://ee.co.uk/plans-subscriptions/mobile/packs & it's been so for ages:

Re: -1024kb pack? Is this a mistake on the app?

Laura987 — Wed, 02 Apr 2025 12:37:55 GMT

https://ee.co.uk/plans-subscriptions/mobile/packs Here's the link to the page. It's just the pack page. Sent from my Galaxy

Re: -1024kb pack? Is this a mistake on the app?

Michael_D — Wed, 02 Apr 2025 12:43:58 GMT

Thanks @Laura987 and @XRaySpeX. I'll flag it now to see if they can get it corrected, but it will definitely give you the unlimited data.

Michael

Re: -1024kb pack? Is this a mistake on the app?

Ruthielark — Mon, 14 Apr 2025 19:29:54 GMT

This is so annoying!! It’s still like this and I bought my £30 pack because I didn’t know you had unlimited data. Now I have to pay out for more.

Re: -1024kb pack? Is this a mistake on the app?

Lesley_W — Tue, 15 Apr 2025 07:23:39 GMT

Hi @Ruthielark

Thanks for coming to our community.

I'm sorry that you feel you missed out of this, I'd recommend speaking to our customer care team on 150 to discuss your options.

Lesley