topic Re: Can someone tell me how to actually speak to a person at EE? in EE app and website

Can someone tell me how to actually speak to a person at EE?

Lynn110 — Mon, 18 Sep 2023 14:02:10 GMT

Re: Can someone tell me how to actually speak to a person at EE?

Katie_B — Mon, 18 Sep 2023 14:56:19 GMT

Hi @Lynn110.

Welcome to the community.

Our customer care team can be contacted by calling 150 from your EE handset.

Are you unable to get through?

Speak soon,

Katie

Re: Can someone tell me how to actually speak to a person at EE?

Dunc1961 — Mon, 18 Sep 2023 14:59:21 GMT

The chat side of the app seems to be working the call center lines are blocked ( there words not mine )

Re: Can someone tell me how to actually speak to a person at EE?

Mondo123 — Tue, 12 Mar 2024 16:02:17 GMT

Yes cannot get through have been through a myriad of text messages culminating in a promise that an agent will call back within 15 minutes and had no response.

Re: Can someone tell me how to actually speak to a person at EE?

Leanne_T — Tue, 12 Mar 2024 16:55:27 GMT

Hi @Mondo123

I am sorry to hear you have been unable to contact one of our guides, is there a query we can help you with on the community?

If you do need to speak to someone regarding the account, please try calling us again and selecting the option to speak to one of the team.

Leanne.

Re: Can someone tell me how to actually speak to a person at EE?

azulcalvo — Wed, 02 Apr 2025 10:12:32 GMT

When I dial 150 there is not an option to speak to a person. When I click on links for live chat the link is broken. I need to speak to someone asap about my contract! What do I do??

Re: Can someone tell me how to actually speak to a person at EE?

Chris_S — Wed, 02 Apr 2025 12:39:41 GMT

Hi @azulcalvo Thanks for getting in touch with us here in the EE Community and letting us know about this.

You mentioned that the chat link is broken, could you tell me a bit more about that please?

Are you getting any error messages?

Chris S