topic Re: Invoices in EE app and website

Invoices

arroberts — Fri, 28 Mar 2025 20:00:33 GMT

Hi all,

For the last few months I have been unable to download my mobile invoices either on the app or the website.

I have a business account and have been with EE since the 'Orange' days, so a very loong time but I am thinking about changing network for my broadband, mobiles etc.. as I can't get my invoices and my accountant is getting hot under the collar

I've contacted EE many times, first time in january and they said they would send me the invoices by email but I haven't received anything .

Is anyone else having the same problem?

Re: Invoices

Schockwave — Sat, 29 Mar 2025 12:51:33 GMT

Hello @arroberts ,

Welcome to the community,

Are you not able to see your bills either in the app or website?

You should be able to when logged in click view bills and then click on the one you want and click download and print if you so wish. It may be necessary for customer service to do a refresh of your account, then you can log-in again.

Re: Invoices

arroberts — Sat, 29 Mar 2025 20:53:20 GMT

No, I can log in but not download and bills

Sent from the Samsung Galaxy S24 Ultra of;
ALAN *********,
Mobile; ***********
Phone; ************
Fax; *************
Facebook, **********
Twitter; ********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Invoices

Peter_W — Sun, 30 Mar 2025 10:48:21 GMT

Thanks for confirming those details @arroberts.

We don't have access to your account via these forums, but if you reach out to our dedicated business team they'll be able to take a closer look into your options with this.

Peter

Re: Invoices

arroberts — Sun, 30 Mar 2025 11:01:17 GMT

Tried that twice and they said they would send bill by email but they haven't

Re: Invoices

Peter_W — Sun, 30 Mar 2025 11:07:16 GMT

@arroberts This is definitely something they should be able to do in the interim, but if this has been an ongoing issue we would expect them to raise a support ticket for further investigation.

I would definitely give them another try, and we can investigate further from there.

Peter

Re: Invoices

arroberts — Sun, 30 Mar 2025 11:15:55 GMT

Thanke, will do