topic Re: Online chat in EE app and website

Online chat

Kg6 — Thu, 27 Mar 2025 17:40:16 GMT

How do you speak to

someone on online chat

Northerner — Thu, 27 Mar 2025 17:50:05 GMT

You have a message feature under help on the EE app.

You are better off calling 150.

Thanks

Kg6 — Thu, 27 Mar 2025 17:50:11 GMT

I really need to chat to

someone online

Toonfan50 — Sat, 14 Jun 2025 22:35:28 GMT

Ali_A — Sun, 15 Jun 2025 08:56:58 GMT

Hi @Toonfan50

Is there anything we can help you with today?

Ali

Chris_S — Tue, 16 Sep 2025 07:17:03 GMT

If you'd like to chat online with us, you can do so via your My EE App.

To chat via the app, just follow these instructions:

Open: the My EE app on your mobile device.
Log in: to your account.
Tap: the Help section, which is located at the bottom of the screen.
Select: the Message us option to start the live chat.
If you can't find the option, try restarting the app, checking for app updates, or disabling any active VPN, as these can sometimes interfere with the chat function.

Chris S