topic Re: EE app not working in EE app and website

EE app not working

Corey2006 — Tue, 25 Mar 2025 01:25:35 GMT

How long until the ee app is back up and running

Re: EE app not working

Mwaterston — Tue, 25 Mar 2025 06:52:34 GMT

It’s really starting to frustrate me, I have just received my new phone and it just won’t allow me to transfer my ESIM over to it, keeps saying “oh that’s awkward we couldn’t connect your ESIM, try again later” or “your session has timed out try again”

I have to go to work in a few hours and I can’t use my new phone! EE need to get this sorted ASAP

Re: EE app not working

Northerner — Tue, 25 Mar 2025 07:30:20 GMT

Hi @Corey2006

The app is now back up and running.

Thanks

Re: EE app not working

Vi64 — Tue, 25 Mar 2025 17:00:06 GMT

I’m having the same issue it won’t let me log in through the app or online.

Re: EE app not working

Leanne_T — Wed, 26 Mar 2025 08:03:39 GMT

Morning @Vi64

Thanks for coming to the community 🙂

Do you get an error message when you try and log in?

Have you been able to log into the EE app and online previously?

Thanks 🙂

Leanne.

Re: EE app not working

Vi64 — Wed, 26 Mar 2025 08:06:57 GMT

I’m getting this every time I try logging in using google and the app says the same thing.

I have previously been able to log in the app and online it’s just been like this for the past week now.

Re: EE app not working

Chris_B — Wed, 26 Mar 2025 08:10:30 GMT

@Vi64 you need to call customer support and ask them to reset your account.

Re: EE app not working

Leanne_T — Wed, 26 Mar 2025 08:12:43 GMT

Thanks for the quick reply @Vi64

Just to check, have you tried deleting and re-installing the app?

For your online account, have you tried clearing all cookies and cache for the browser you are using?

Leanne.

Re: EE app not working

Vi64 — Wed, 26 Mar 2025 08:14:03 GMT

Yes I have tried them both and still doesn’t want to work

Re: EE app not working

Leanne_T — Wed, 26 Mar 2025 08:15:47 GMT

Thanks for trying @Vi64

In this case, please give us a call on 150 and the team can get everything checked for you at our end and help get this sorted for you.

Let me know how you get on.

Leanne.