topic Re: Setting up Direct Debit in EE app and website

Setting up Direct Debit

StuJH999 — Sat, 08 Mar 2025 14:22:05 GMT

Did anyone get this sorted as I am still going round and round in circles on this app.

It said I need to go to app, manage, billing,mobile, scroll to bottom but nothing is there ??

Re: Setting up Direct Debit

StuJH999 — Sat, 08 Mar 2025 12:33:11 GMT

I am the same - I waiting till I paid my latest bill, and then went to the help section and it said:

go to app, manage, mobile, billing, scroll to the bottom - but nothing is there - I have been round and round in circles on this app and nothing -

Re: Setting up Direct Debit

Alex_H — Sat, 08 Mar 2025 15:15:57 GMT

Hi @StuJH999,

Welcome to the EE Community

Please login to the website rather than the app to set your direct debit, once logged in select Manage> Billing and Payments> See full mobile bill>Manage Direct Debit then it should take you to setup your direct debit.

Hopefully you should be able to setup your direct debit on that page.

Alex

Re: Setting up Direct Debit

joe224 — Mon, 24 Mar 2025 17:17:28 GMT

this doesn't work

Re: Setting up Direct Debit

Linzi_H — Tue, 25 Mar 2025 08:12:49 GMT

Hi @joe224

Thanks for coming here for some help with this.

What's happening exactly when you try to set up your Direct Debit through your main online account?
Are you seeing an error of some sort?

Speak soon,
Linzi

Re: Setting up Direct Debit

crossroads4 — Sun, 30 Mar 2025 00:45:57 GMT

I have phoned on numerous occasions trying to set up direct debit for broadband since I have been transferred from EE to the BT system it’s impossible to set up ,been misled miss informed, I have been on the EE system for years and never had a problem but in the past have had issues with BT ,I will leaving when my contract expires as customer service, efficiency ,complained on the 18th Feb with reference number and still no response.Hope you have better result but for me it’s become a circus and left dealing with clowns.Good luck,

Re: Setting up Direct Debit

Peter_W — Sun, 30 Mar 2025 13:12:12 GMT

Hi @crossroads4, welcome to the Community.

Thanks for taking the time to share your experience here too.

This definitely isn't what we would expect when making the switch over to New EE, and I'm glad to hear you've managed to get in touch to raise a complaint on this.

Was February the last update you had on this, and was any reason given on the nature of the issue?
Peter

Re: Setting up Direct Debit

crossroads4 — Sun, 30 Mar 2025 20:52:55 GMT

Thanks for getting in touch,I have had no response from EE my complaint was I was told told direct debit was set up then received an email stating I had not pard and would be charged for late payment ,spoke to my bank who advised that the money had not been drawn down by EE .Upon to EE set up a new Direct debit told would be ok then exactly the same repeat .It’s a joke and expect it will be repeated again offered to set a standing order up as don’t want the hassle of repeating the scenario each month asked for details ,nothing can’t wait to leave.

Sent from my iPad

Re: Setting up Direct Debit

Linzi_H — Mon, 31 Mar 2025 08:29:52 GMT

I'd suggest calling our team directly quoting your complaint reference number, and asking for an update on this @crossroads4

Our team should be able to advise the best next steps, and make sure your payment details are in place as expected.

Let us know how it goes,
Linzi