topic Re: Website Empty basket in EE app and website

Website Empty basket

zarono — Fri, 07 Feb 2025 08:48:56 GMT

This has to be the most frustrating thing - I want to delete an item in my basket - edit button takes you to check my details page no bin icon - EE this seems to be a problem as there are threads on this but no resolution - someone help...

Re: Website Empty basket

Ali_A — Fri, 07 Feb 2025 14:43:39 GMT

Hi @zarono

Welcome to the community.

When you click on the Basket it should show your basket summary,

If you click the edit button, it should take you to a "choose your add-ons" page.

Again to the top right if you click the "edit basket" button, the bin icon will appear beside each item.

What items do you have in your basket?

Are you able to send a screenshot? (please omit any personal details! )

Ali

Re: Website Empty basket

zarono — Fri, 07 Feb 2025 15:03:02 GMT

If i hit edit takes to check your details page...

Re: Website Empty basket

Ali_A — Mon, 10 Feb 2025 12:38:04 GMT

@zarono

Can you post a screenshot of the page it takes you to? It will make it easier to see what could be going on.

Thanks

Ali

Re: Website Empty basket

vk1231 — Mon, 24 Mar 2025 11:33:12 GMT

Its still doing this, cant empty basket, just a screen to fill in salary details

Re: Website Empty basket

Christopher_G — Mon, 24 Mar 2025 14:04:12 GMT

Hi @vk1231

Welcome to the community.

What happens when you hit the 'edit' button? Does the 'bin' symbol appear? Does the same thing happen as the user described above?

Are you able to try doing this on a different device or browser?

Chris

Re: Website Empty basket

Jimbobabu — Mon, 31 Mar 2025 10:07:56 GMT

Hi, it seems I am having the same problem a lot of people are - I can't empty my basket. Here's a screenshot of what happens when I click 'edit'. Obviously I don't want to confirm anything on this screen as it sounds like it's about to do a credit check.

I'm keen to get rid of this and upgrade my phone today as I'm out of contract.

Thanks.

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Website Empty basket

Leanne_T — Mon, 31 Mar 2025 11:57:57 GMT

Hi there @Jimbobabu

Thanks for coming to the community.

If you go to the add-on's section then select the basked, edit and delete package does this work for you?

Leanne.