topic Re: App access in EE app and website

App access

Kerriepeyton — Fri, 21 Mar 2025 11:26:23 GMT

Hi! Wondering if anyone can help me as I feel I’m going round in circles. I used to be able to access the app to pay my bill and just generally keep an eye on my account , however for some reason lately I can’t get into it. Keeps saying the given name doesn’t match? I’ve been to my local store with ID and they say everything is fine!? I’ve spoken to advisors over the phone too and they say my account is ok, so why can’t I log in? Any advice would be greatly appreciated

Re: App access

Rach_H — Fri, 21 Mar 2025 14:19:19 GMT

Hi @Kerriepeyton

Welcome to the Community!

We don't want you to have any trouble accessing your account, so I'm sorry to hear this is happening. Are you able to log into your account online?

Rach

Re: App access

XRaySpeX — Fri, 21 Mar 2025 15:14:24 GMT

@Kerriepeyton : Try using Fast Payment online to pay by UK bank card to avoid the EE a/c site & app. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.