topic Re: Unable to access my phone and landline plan and bills on the EE site. in EE app and website

Unable to access my phone and landline plan and bills on the EE site.

rob363 — Sat, 25 Jan 2025 10:08:52 GMT

Hello, I'm unable to access my phone and landline bills on the EE website. Has anyone any idea how I can resolve the problem?

Thank you

Re: Unable to access my phone and landline plan and bills on the EE site.

Northerner — Sat, 25 Jan 2025 11:39:15 GMT

Hi @rob363

Do you receive an error.

Does the app work.

Thanks

Re: Unable to access my phone and landline plan and bills on the EE site.

rob363 — Sat, 25 Jan 2025 11:56:58 GMT

Hi, Northerner

The app works and there's no error message, it just states that EE is unable to show billing and plan details and to try again later. It has been like this for several days now.

Re: Unable to access my phone and landline plan and bills on the EE site.

Schockwave — Sat, 25 Jan 2025 15:58:40 GMT

@rob363 , I would suggest ringing customer service to see if they can do a refresh on your account to see if that will solve the problem.

Re: Unable to access my phone and landline plan and bills on the EE site.

rob363 — Mon, 27 Jan 2025 15:09:02 GMT

Thank you for the reply. It appears that the problem lies with the actual website. I am going to monitor it over the next few days, and if the problem still persists I will do as you suggest.

Thanks again

Re: Unable to access my phone and landline plan and bills on the EE site.

dtfit — Mon, 27 Jan 2025 15:27:07 GMT

After 6 months I think I am going to give up trying anymore

Re: Unable to access my phone and landline plan and bills on the EE site.

rob363 — Mon, 27 Jan 2025 16:01:23 GMT

Thanks dtfit for the reply. That really doesn't sound very good at all. All I need is confirmation, that's all.

Thanks again

Re: Unable to access my phone and landline plan and bills on the EE site.

RobDx — Fri, 21 Mar 2025 14:19:18 GMT

I'm having the same problem and contacting EE via their phone numbers results in nothing happening - I'm given a job number and never hear anything again.

Re: Unable to access my phone and landline plan and bills on the EE site.

rob363 — Fri, 21 Mar 2025 14:46:40 GMT

I'm sorry you're having the same problem. It was resolved after a while for me. I think it was probably the transfer of account details from BT to EE that was causing the delay. It will get sorted for you.

Re: Unable to access my phone and landline plan and bills on the EE site.

RobDx — Fri, 21 Mar 2025 15:07:52 GMT

Time will tell. They encourage us to move from BT to EE and then seem to be so inefficient at handling it. Thanks for your encouraging reply.