Linking mobile account to broadband.

Kevpix — Thu, 20 Mar 2025 20:40:41 GMT

I’m really getting fed up now. I’m originally a BT broadband and mobile customer. I wanted to upgrade my SIM cards and the only way was to transfer my whole package to EE. That was a several weeks ago. I have since been billed for my broadband/tv package and separately for my mobile account. I have my broadband billing but nothing for my mobile although they take money via DD so I have no account or usage info. I have tried linking accounts (it recognises my mobile numbers) but says there is a problem, ring 150 or go to my EE shop. I have done this many times but no progress, I just get fobbed off.
I have tried to find a complaints number without any luck. Is there such a number?

Re: Linking mobile account to broadband.

XRaySpeX — Thu, 20 Mar 2025 21:00:59 GMT

@Kevpix : EE provide no email contact.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

topic Re: Linking mobile account to broadband. in EE app and website

Linking mobile account to broadband.

Re: Linking mobile account to broadband.