topic Re: Website in EE app and website

Website

Kamiashi — Sun, 16 Mar 2025 18:29:36 GMT

EE Fix your website. Its getting anoying when pages fail to load. This is not a problem my end its your end so dont need, do this to your settings.

Re: Website

Leanne_T — Mon, 17 Mar 2025 09:19:58 GMT

Morning @Kamiashi

Thanks for coming to the community.

Are you logged into your EE account when the page fails to load? Is this one particular page that is not loading?

Have you tried a different browser?

Leanne 🙂

Re: Website

Kamiashi — Mon, 17 Mar 2025 14:21:07 GMT

Hi Leanne, Thanks for the reply, I was really annoyed when i posted hence why the post is short but next time im on the main site ill record whats happening and ill upload it to my second youtube channel Kami_Chats and link it here. theres a lot that happens, to much to just list. least to say, its failed page loading, logged out wile using the site. Bills saying paid when theres outstanding. I dont use the app. as its got spyware in, and i only use essentual apps on my phone.

Re: Website

Leanne_T — Mon, 17 Mar 2025 14:26:58 GMT

Hi there @Kamiashi

Thanks for coming back to me.

If you're EE account is showing incorrect information, the best people to get this investigated is our technical support guides on 150. They can get this looked into and if needed raise a support ticket to the relevant support team.

Thanks.

Leanne.

Re: Website

Kamiashi — Mon, 17 Mar 2025 14:31:07 GMT

Hi Leanne,

No problems, Where i knew i had to settle my 4 accounts today i knew what was needed to be paid, spite the site saying paid it still let me do transactions that where due today. recording will show all the other bugs and ill hide any personal info.

Kamiashi

Re: Website

Leanne_T — Mon, 17 Mar 2025 14:42:16 GMT

Hi @Kamiashi

Please try using another browser if you experience pages not loading when logged out and clearing cookies and cache.

Any links to third party sites may not be accepted on the community, our EE Community guidelines post has more information 🙂

Leanne.