topic Re: Please help asap. in EE app and website

Please help asap.

lilyyallenn — Fri, 14 Mar 2025 08:51:55 GMT

Hi, I was trying to add my device to my ee account so I could top it up digitally. But when i tried to do this, it said my device was already linked to an account. And i do not remember doing this? Can someone please help ?

Re: Please help asap.

XRaySpeX — Fri, 14 Mar 2025 10:15:32 GMT

@lilyyallenn : Have you recently switched contracts or plans?

Re: Please help asap.

lilyyallenn — Mon, 17 Mar 2025 08:59:40 GMT

No, I have not. I’ve been with EE for years and it’s never worked and it’s only just now started to annoy me as i want to pay for data on my app but can’t .

Re: Please help asap.

Michael_D — Mon, 17 Mar 2025 11:24:03 GMT

HI @lilyyallenn

Welcome to the community.

If your account is already showing as linked, I'd recommend giving our customer service guides a call. They'll be able to bring up your account and see what it is linked to, and help to get it working for you.

Michael